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You may be charged $39.95 plus shipping, depending what they find. When you are satisfied it is faulty you have to start an 'RMA process', which involves sending it back to Pace in the US - there is no UK-based operation.
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Pace will replace the iLok free of charge if it fails in the first year and it hasn't been physically damaged. Clicking on the link I was presented with a clear set of instructions as to what to do next. It was definitely a dead dongle!ĭay 2: I went into the client's iLok account on, and under the Help section, found an article on 'Broken, lost or stolen iLoks'.
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I verified on my system that there was still no light and also that the Pace software couldn't see the iLok either. Fortunately the software assets on the iLok were not 'life threatening' to the client, so I moved the relevant plug-ins into the Disabled Plug-ins folder, so that they wouldn't complain every time Pro Tools was booted, and brought the iLok back to my office for further investigation. I checked it in another known working USB socket but still no light. When I went in, I found that the green LED on the iLok wasn't lit. So what happens in this case?ĭay 1: I received a call from the client and it became apparent that the iLok was not being recognised. Recently, however, one of my clients had an iLok go down that it wasn't covered by ZDT. As we have seen, Pace offer a Zero Down Time (ZDT) service that allows you to keep your system and its plug-ins running by making temporary licences available should your iLok be lost, broken or stolen. I look forward to it, Danny - and by the way, can you make the increments between 'saves' smaller, so I get as much of the file back as possible? Dongle Diaryīack in November 2005 ( we took a look at the management of iLoks and the 'assets' you keep on them, a subject that was revisited by Martin Walker in last month's SOS. Danny has promised a "more complete fix in a future version of Pro Tools, where you'll just need to import the BWAV files, without having to copy them. This time, things looked a lot better, and Pro Tools managed to save 2'52" of my recording. Then I took my life in my hands once more, this time turning the power off when the cursor got to around three minutes. The good news, however, is that the timestamp data was still in the file so it was possible for me to Spot the files to their correct location on the timeline. This I did, and sure enough I got part of the recording back - although, as you can see from the screen, not a minute and a half's worth. We don't get the entire file back, but it's better than nothing.The trick, as quietly announced by Digidesign Product Manager Danny Caccavo, is not to Import and Add these files, but to Import and Copy them. However, when I looked on my drive in the Audio Files folder, two more files were present. I then restored the power, booted up my Mac and opened the Session: sure enough, there was no sign of the second track. Then I started to record the next track, and at around one minute 30 seconds, I turned the power off to my studio. I shut down all 'non essential' applications on my G4 Mac Pro Tools system, created a Session, recorded a track and renamed it as you can see in the screenshot above. The Broadcast WAV files I was recording when the power died are in the Session folder, and because they're time-stamped, the Spot dialogue can be used to restore them to the correct place in the Session. Here, I'm recording the second file on the 'Audio 1' track, and I'm about to kill the power at the 1:30 mark. When I heard about this, I just had to try it! Or does it? Since Pro Tools version 7.3.1, there has been a relatively hidden feature whereby if you are recording using the Broadcast WAV format, it is possible to retrieve the files that were being recorded at the point of the mains failure. Have you ever been recording in Pro Tools and lost the mains supply? Whether it's down to someone tripping over a cable and pulling the mains lead out of the computer, or a more serious mains failure, it always seems to mean that that 'never to be repeated' take is gone. In particular, I had my first experience of what happens when an iLok dongle goes bad - something that will completely cripple most Pro Tools rigs these days.īefore we look at that, though, some thoughts on another potential disaster situation.
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Has a broken iLok or a power cut brought your Pro Tools rig to a shuddering halt? All may not be lost.Īs I was starting to prepare for this month's Pro Tools workshop, it seemed as though a bucket full of updates on previous articles all landed together.